Returns & Exchanges
At Jewelry, we want you to be completely enchanted by your new piece; if you are not satisfied, we offer a 30-day return policy for items in their original, unworn condition. Please note that custom engravings and final sale items are ineligible for return to maintain the integrity of our collection.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Secure the Gemstones
Place the jewelry back into its original velvet box and protective packaging to ensure it remains scratch-free and secure during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Quality Inspection & Refund
Once our master jewelers verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing