Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in your jewelry?
We use high-quality materials including certified 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metals and stones used.
How should I care for my jewelry to ensure it lasts?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in the provided soft pouch and clean them gently with a microfiber cloth after each wear.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are final sale due to hygiene and personalization factors.
How can I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. Alternatively, you can order a physical ring sizer from our shop or visit a local jeweler to be measured professionally.
Is your jewelry covered by a warranty?
Yes, all our jewelry comes with a 12-month manufacturing warranty that covers any defects in materials or workmanship. This does not cover normal wear and tear or accidental damage.